In this document 'you', 'your' refers to the customer or user of this website, and 'we, us, our' refers to Mark Seward trading as the Plumpy The Dog Book Company, the providers of this shop who are responsible for the delivery to you of items you purchase.
These terms and conditions (referred to herein as "terms") apply to all orders for items which you place with us through this website (our website).
These terms apply to any contract between you and us for the sale of items to you.
You accept and agree to be bound by these terms when you use our website.
We can only sell items via our site to individuals aged 18 or over. If you are under 18 years of age, please ask your parent or guardian to review and approve the terms on your behalf.
We amend these terms from time to time. The terms that apply are the terms that are on this page at the time you make your order. It is your responsibility to check the current terms each time you make an order on our site.
These terms and any contract between us are in the English language and under English law.
1. Information about us
1.1 We operate this website www.plumpythedog.co.uk to sell Plumpy The Dog books
1.2 To contact us, please see our contact page.
2. Our Products
2.1 The images of the items on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
2.2 The packaging of the Products may vary from that shown on images on our site.
2.3 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
3. How we use your personal information
4.1 Whilst our items are aimed at children, you may only purchase items if you are at least 18 years old. All purchases intended for children should be thoroughly vetted by a parent / guardian before use with or by children.
4.2 As a consumer, you have legal rights in relation to items that are faulty or not as described. Nothing in these terms will affect these legal rights.
5. Business Customers
5.1 You confirm that you have authority to bind to these terms any business on whose behalf you use our site.
5.2 The terms, and other documents on this site constitute the entire agreement between you and us and you confirm that you are relying solely on these and not on any spoken word.
6. The contract between you and us
6.1 Your order constitutes an offer to us to buy items from us.
6.2 You may order multiple items from us in a single transaction on our site. Each item in the order is contracted separately.
6.2 All items ordered are subject to our acceptance of the purchase which takes place when we dispatch the item to you.
6.3 If we do not accept any part of your order then any monies paid pertaining to that part of the order will be refunded to you as soon as possible.
6.4 A contract begins when we send you an e-mail that confirms that the items have been dispatched.
6.5 The contract will only relate to the items whose dispatch we have confirmed by email.
7. Your cancellation rights
7.1 UK and EU consumers have a legal right to cancel a contract within 14 days of the day after you receive the items.
7.2 In this case you will be entitled to receive a full refund of the price paid for the items and any applicable delivery charges. This legal right does not apply to non-EU customers.
7.3 To cancel an order before the items have been dispatched click the 'cancel this order' button in your order confirmation email.
7.4 If an order has already been dispatched then you must follow the steps in our returns policy once you have received the items.
7.5 All items which are the subject of a cancelled contract must be returned by you at your own risk and as soon as possible after the date you cancelled the contract to us in the same condition in which they were delivered in accordance with our returns policy.
7.6 Please note that you will be responsible for the costs of returning the items to us, unless they were delivered to you in error or the items are defective or faulty, in which case we will be responsible for the costs of returning the items to us. If you do not return the items as required, we may charge you a sum not exceeding the direct costs of recovering the items.
7.7 If you cancel the contract before you have received the items, but we have already processed the items for delivery, you must not unpack the items.
7.8 On faulty or defective items, after the 14 day cancellation period, we reserve the right to offer a reimbursement or replacement where appropriate.
8. Our cancellation rights
8.1 We shall be entitled at our sole discretion and without notice to cancel the contract of any person suspected of a breach of these terms.
8.2 If we cancel the contract we will notify you by e-mail at the address given by you in your order form. Any monies paid will be refunded within twenty one days. We will not be liable for any loss or damage you incur as a consequence of such cancellation or be obliged to offer any compensation to you.
9.1 We offer delivery to the United Kingdom. We do not deliver to any other destinations nor are we able to deliver to Hospitals, University campuses, UK based Army/Nay/Air Force bases, PO addresses, Post Offices, shopping centre or pedestrianised work places.
9.2 Delivery will be governed by our delivery policy.
9.3 Delivery will be completed when the items have been delivered to the address you gave us.
9.4 The items will be your responsibility from the completion of delivery.
9.5 You own the items once delivered and we have received payment in full, including all applicable delivery charges.
10. Returns Policy
10.1 If and item you receive is faulty or not as ordered, please contact us to arrange a replacement or refund. You may return it us in its original condition within 30 days of receipt in accordance with this returns policy. All returns require prior authorisation. We will email this to you after you contact us. A copy of the returns authorisation email as well as a copy of the despatch note or invoice associated with the order is required to process returns correctly.
10.2 To return your item: Get in touch through our contact us section to obtain an authorisation number. If your items need returning please parcel them up with the original documentation and write the authorisation number on the outside of the parcel. If we have arranged to collect the items from you, please leave as instructed. If we are unable to collect the items and you are returning them in the post to us, please obtain proof of postage.
10.3 If you are returning the item because it is defective or we have supplied you with the incorrect item or you claim the item was not described properly on our site, we will arrange for the items to be collected or where we cannot collect them, you shall arrange for the items to be returned to the address we give you with your authorisation code and we will be responsible for any reasonable postage costs you incur in returning the items to us.
10.4 At our option and as appropriate we will either replace the items within 10 days of the day we confirm your return authorisation number or refund to you the full amount paid by you for the items and any applicable delivery charges.
10.5 We will process any refund due to you as soon as possible and in any case within 21 days of the day we receive the returned item.
10.6 Any items are returned to us at your own risk and you should obtain proof of posting certificate when the item is posted.
10.7 To be eligible for a full refund, the items must be returned in their original packaging and in the same condition in which they were received. If you wish to return any items you have a duty to keep them in your possession and to take reasonable care of them until you return them.
10.8 Any refund will be made via the same method you used to pay.
10.9 If you are a consumer, you will always have legal rights in relation to items that are faulty or not as described. These legal rights are not affected by these terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
11. Pricing and delivery charges
11.1 Prices of the items will be as quoted on our site. We take all reasonable care to ensure that the prices are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of items you ordered, please see Clause 14.5 for what happens in this event.
11.2 Prices may change from time to time, but changes will not affect any order which we have confirmed with a dispatch confirmation.
11.3 The price of items includes VAT (where applicable) at the applicable current rate chargeable in the UK.
11.4 The price of items does not include delivery charges. Delivery charges are calculated at the checkout stage.
11.5 Despite our reasonable efforts, some of the items on our site may be incorrectly priced. If we discover an error in the price of the items you have ordered then any over-payment will be refunded to you and if the item's correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will cancel the order and refund any monies you have paid.
12. Miscellaneous terms
12.1 We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms.
12.2 You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
12.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
12.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
12.5 If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an event outside our control.
12.3 If an event outside our control takes place that affects the performance of our obligations under a contract then we will contact you as soon as reasonably possible to notify you and our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where this affects our delivery of items to you, we will arrange a new delivery date with you as appropriate.